FAQ

It is your shop's login handle, chosen at sign-up — the same for every member. It is in your welcome email's login link (/app/login?business=…) and under Settings → Business username. See Business username.

Yes. Open it in your phone's browser and install it on the home screen for a full-screen app. See Install as an app (PWA).

The Cashier and Salesman roles are read-only. Give counter staff the Read & write (Manager) level on Team & Access. See Roles.

Yes. Edit their access and set Reports and Finance to No access. See Module access matrix.

The menus and main labels switch to Hindi, Urdu or Kashmiri (with right-to-left layout for Urdu and Kashmiri). Most page content is currently in English. See Language & display.

Pick by team size, number of products and bills per month: Growth allows 3 members, 500 products and 3,000 invoices a month; Professional allows 5, 10,000 and 5,000. Every feature is in both. See Plans & limits.

No. Prices are before GST; 18% GST is added at checkout — Growth monthly is ₹249 + ₹44.82 = ₹293.82. See Billing cycle & GST.

You get a 7-day grace period with full access while the payment is retried, and a banner with a button to pay. Nothing is deleted even after that. See Grace period & past due.

Yes, from Billing → Change plan. Cycle changes take effect at your next renewal. See Upgrade & downgrade.

No. You keep access until the end of the paid period, and your data stays in your workspace if you come back later. See Cancellation.

Billing → Invoices. Each can be downloaded as a PDF. See Invoices & receipts.

With GST. The selling price is what the customer pays; the app splits out the tax. See GST basics.

Pick the customer in POS and either collect part of the amount or tick Put the whole bill on credit (udhaar). Walk-ins must pay in full. See Payments & credit.

No — issued invoices are legal documents. Only drafts can be edited. For goods coming back use a sales return.

Yes, if POS is already open. Sales are saved on the device and sync when the connection returns. See Offline mode & sync.

Add your UPI ID in Settings → Invoicing. See Invoicing settings.

80 mm ESC/POS printers. Direct printing needs desktop Chrome or Edge; any printer works through the thermal PDF. See Printing & PDF.

Products can use the MTR, YARD or ROLL unit and track individual rolls and remnants. POS quantities are whole numbers. See Stock adjustments & movements.

Use Inventory → ↑ Bulk import with the CSV template. See Bulk import.

No. Every product gets a barcode automatically, and you can print labels. See Barcodes & labels.

Set Min stock on products. The owner gets an email and WhatsApp alert at 9 AM when items are at or below it. See Low stock & reorder.

WhatsApp delivers business text only to people who messaged your number in the last 24 hours. See WhatsApp delivery.

Not necessarily — messages can go from the platform number. Connect your own Meta Cloud API number to send from your shop's number. See WhatsApp.

No. It prepares the month's figures and a CA pack; your CA files on the GST portal and you record the ARN. See GST returns & filing pack.

No. They are records inside Kapda Stock only and are not registered with the government portals. Generate official ones on the portals. See E-way bill and E-invoice (IRN).

No. Each business has its own isolated workspace. See Data isolation.

Connect Google Drive in Settings → Google Drive Backup; backups run nightly at 2 AM and on demand. See Google Drive backup & restore.

Yes — an Admin can restore it from the Recycle bin. See Recycle bin.

Yes: reports and the day book export to Excel and PDF, the aging report to Excel, Tally XML from Finance, a CA pack from GST & Compliance, and full backups can be downloaded from Settings.