Contact support
How to get help from the Kapda Stock team — in-app support tickets first, then email — and what to include so your problem is solved in one reply.
Before you write, search these docs (⌘K / Ctrl K) — most questions are answered in Error messages or the FAQ.
1. In-app support ticket (recommended)#
Settings → 🎧 Support (Owner or Admin). Your ticket arrives with your business already identified, and the reply appears right under it.
- Enter a Subject and Describe the issue….
- Choose a Priority — URGENT only if you cannot bill or sign in.
- Click Raise ticket.
Full details: Support tickets.
2. Email#
Write to hi@codemites.com — use this when you cannot sign in, are not an Owner or Admin, or want to request a refund or account closure.
Send it from the business's registered email address when the request concerns account access, billing, refunds or data — it lets us verify you quickly.
What to include#
A complete first message saves a round of questions:
- Business username (for example
shahtextiles) — never your password or 2FA codes. - What you were trying to do, step by step.
- What happened — the exact error message, copied word for word.
- When it happened (date and time, IST).
- Which record — invoice number, product SKU, customer name.
- Device and browser — for example Windows laptop, Chrome; Android phone, installed app.
- For printing: printer make and model, and whether you used Print thermal or a PDF.
- A screenshot if it helps (email only).
Common requests#
| Request | Where |
|---|---|
| Lost 2FA phone | Email from the owner's registered address |
| Refund | Email — see the Refund Policy |
| Close the account and delete data | Email from the registered address — see Data retention & deletion |
| Referral code | Ticket or email |
| Razorpay webhook setup | Ticket |
| Enterprise plan | Contact page |
Related#
Last updated 15/09/2026