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Grace period & past due

What happens when a renewal payment fails — automatic retries, the 7-day grace period, the warning banner, retrying payment, and when access is blocked. Your data is never deleted.

A renewal can fail for ordinary reasons — an expired card, a UPI AutoPay limit, insufficient balance. Kapda Stock gives you time to fix it without interrupting your shop.

What happens, step by step#

  1. Renewal fails

    Status becomes Payment overdue. Razorpay retries the charge automatically. A 7-day grace period starts from the first failure, and the owner is emailed with a link to pay.

  2. During the grace period

    The whole team keeps using the app normally. An amber banner shows at the top of every screen — Payment failed — saying access continues until the grace end date, with a button to Billing. Reminder emails follow (by default 1, 3 and 5 days after the failure).

  3. If retries stop

    After repeated failures Razorpay stops retrying and the status becomes Payments stopped. Access still continues until the grace period ends.

  4. Grace period ends without payment

    The app stops working for everyone and routes to the payment screen. Requests are refused with Subscription expired. Please renew your plan to continue. Nothing is deleted — the moment you pay, everything is back exactly as you left it.

Pay now#

On Billing, the Current plan card shows A payment did not go through (or Automatic retries have stopped) — Access continues until DD/MM/YYYY. Pay before then to avoid interruption — nothing is deleted either way. Click Retry payment and complete the payment in Razorpay.

If you are already locked out, the payment screen shows Your renewal payment failed with Retry payment →, and Nothing is deleted — your data stays exactly as you left it.

A successful payment makes the subscription Active again straight away.

Other access states#

SituationWhat members see
Never paid (signed up, payment not completed)The Activate your subscription screen; requests return No active subscription. Please complete payment to continue.
Subscription expired after the grace periodSubscription expired. Please renew your plan to continue.
Account suspended by Kapda StockAccount suspended. Contact support.
Account closedAccount is not active

Billing itself always stays reachable, whatever a member's module access, so the business can always pay.

Last updated 15/09/2026