Upgrade & downgrade

Change plan or billing cycle from Billing — upgrades apply immediately with a prorated charge, downgrades and cycle changes are scheduled for renewal, and a scheduled change can be cancelled.

Billing → Change plan — Upgrades apply immediately (you pay only for the days left). Downgrades and cycle changes start at your next renewal — no refunds for unused time.

Changing the plan needs the Owner or an Admin, and an active subscription.

See what a change costs#

Pick the plan and cycle you want. Your current combination shows This is your current plan and billing cycle. Pick a different one to see what it would cost.
Click See what (plan) costs. The app calculates the change.

Upgrade — applies now#

An upgrade is a move to a higher-priced plan on the same cycle (for example Growth monthly → Professional monthly).

The quote reads, for example:

Pay ₹216.33 now (prorated for 22 days, incl. GST) ₹183.33 + 18% GST ₹33.00. Then ₹588.82 per month from 12/10/2026. Your new limits apply immediately.

(Illustration: Growth → Professional monthly with 22 of 30 days left — (₹499 − ₹249) × 22 ÷ 30 = ₹183.33.)

How the prorated amount is worked out: (new price − current price, before GST) × the share of your current billing period still remaining, with a minimum of ₹1, then GST is added.

Click Pay ₹… & upgrade.
Complete the payment in the Razorpay window.
You see Upgraded to Professional — your new limits are active right now.

From your next renewal you are charged the new plan's full price. If you close the payment window: Payment not completed — your plan is unchanged. You can try again any time.

Downgrade or cycle change — applies at renewal#

Moving to a lower plan, or switching between monthly and yearly, is scheduled:

Changes on 12/10/2026 — nothing is charged today You stay on Professional (monthly) until then. From 12/10/2026 you will be billed ₹293.82 incl. GST per month for Growth.

Click Schedule this change. You see Change scheduled for DD/MM/YYYY — nothing is charged today.

Cancel a scheduled change#

While a change is pending, the Current plan card shows it with Cancel scheduled change. Click it: Scheduled change cancelled — you stay on your current plan.

Only one change can be scheduled at a time (A plan change is already scheduled — cancel it first).

Refunds#

There are no refunds for unused time when you downgrade or change cycle. See the Refund Policy.

Error messages#

Message	Cause
You are already on this plan	Pick a different plan or cycle.
A plan change is already scheduled — cancel it first	Cancel the pending change.
Plan changes need an active subscription	Pay any overdue renewal first.
This subscription is scheduled to cancel — resubscribe to change plans	Resume the subscription first.
This upgrade quote is no longer valid — please request a new one. Anything charged will be refunded.	Prices changed or too long passed; get a new quote.
That plan is sales-only — contact us to enable it	Enterprise is arranged with sales.
Only an admin can change the plan. Ask your account owner.	Your role cannot change billing.

Last updated 15/09/2026