Skip to content
Kapda StockDocs

Login & 2FA problems

Fix sign-in problems — wrong business username, forgotten password, reset codes that don't arrive, 2FA codes that don't work, a lost authenticator phone, lockouts and sessions that keep ending.

"Invalid credentials"#

The business username, email and password must all match one active member.

  • Business username is the shop's handle, the same for everyone (for example shahtextiles) — not your own name. Ask the Owner, or use the login link from the welcome email (/app/login?business=…).
  • Email must be the one your account was created with. Members added by an Admin use the email the Admin entered.
  • Passwords are case-sensitive; check Caps Lock.
  • If the business username was changed recently, the old one no longer works. See Business username.

Forgotten password#

Use Forgot password? on the sign-in page. See First login & 2FA → Forgot your password?.

The reset code didn't arrive#

  • For privacy the page always says If the account exists, a 6-digit reset code has been emailed (valid 10 minutes) — so a typo in the username or email means no email is sent. Check both.
  • Look in Spam, Promotions and Updates folders for an email from Kapda Stock.
  • Wait a minute, then request again. Only the newest code works.

"Reset code is invalid or has expired"#

Codes last 10 minutes and work once. Request a new one. After 5 wrong entries you see Too many attempts — request a new code.

"Too many requests. Please try again later."#

After 5 failed attempts in 15 minutes from one internet connection, sign-in pauses. Successful sign-ins do not count. Wait up to 15 minutes. Remember that all devices on the shop's Wi-Fi share one connection.

Security code (captcha) problems#

  • Captcha verification failed. Please try again. — the characters were wrong or the code had been used. A new one appears; type it exactly.
  • If the image does not load, refresh the page and check that nothing is blocking images.

Two-factor authentication#

"Invalid TOTP code"#

  • Enter the code currently shown — codes change every 30 seconds.
  • The phone's clock must be correct. Set date and time to automatic on the phone.
  • Make sure you are reading the Kapda Stock entry, not another account in the authenticator.

"Your sign-in expired — enter your password again"#

The code step allows 5 minutes and 5 attempts. Start again from the password.

Lost or reset phone#

There is no self-service reset for a business account's authenticator. Contact support from the owner's registered email, with the business username, so the team can verify you and help you regain access.

Asked for a code every time#

A browser that passes 2FA is trusted for 30 days. You will be asked again if you use a private/incognito window, clear cookies, switch browser or device, or after 30 days.

"This account is no longer active. Please contact support."#

The member's access was removed on Team & Access. Ask the Owner or an Admin to add you again.

"Your account setup is incomplete. Please contact support."#

The workspace was not fully created at sign-up. Contact support.

Signed out unexpectedly#

  • The app restores your session automatically after a reload. If it cannot — cookies blocked, private window, cleared site data — you return to the login page.
  • If an Admin removed your access or changed your role, you may be signed out.
  • Allow cookies for the Kapda Stock site; the session depends on a secure cookie.

Sent to the payment screen after signing in#

The subscription needs payment. See Grace period & past due.

Last updated 15/09/2026