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Cancellation

Cancel your subscription at the end of the paid period, change your mind and resume, what happens to your access and data, and refunds.

You can cancel at any time from Billing → Cancel subscription. Cancelling stops the next renewal — it does not cut you off today.

Cancelling needs the Owner or an Admin.

Cancel#

  1. Open Billing and scroll to Cancel subscription — Cancelling stops the next renewal. You keep full access until DD/MM/YYYY, and your data is never deleted — you can come back any time.
  2. Click Cancel my subscription.
  3. Tell us why (5–500 characters) — for example Too expensive, missing a feature, closing the shop…. A reason is required.
  4. Click Confirm cancellation (or Keep my subscription).
  5. You see Your subscription will not renew. You keep full access until the date shown.

The Current plan card now shows Cancellation scheduled and Access until DD/MM/YYYY. Any scheduled plan change is dropped.

Changed your mind? Resume#

Until shortly before the end date, the card offers Changed your mind? You can resume until DD/MM/YYYY and nothing is lost.

  1. Click Resume subscription — Keep your subscription running? Billing carries on as before — your next payment is on DD/MM/YYYY.
  2. Click Yes, resume my subscription. You see Your subscription will continue.

After the end date#

  • The status becomes Cancelled and the app stops working for your team, just like an expired subscription.
  • Your data is not deleted. Start a new subscription from Billing whenever you want to come back, and everything is where you left it.

Refunds#

Cancelling stops future billing; the current period runs to its end and partial periods are not refunded. The exception is the 7-day first-payment guarantee and cases such as duplicate charges or charges after a confirmed cancellation — see the Refund Policy. To request a refund, email hi@codemites.com from your registered address.

Closing your account permanently#

Cancelling a subscription does not close the account. To have your business and its data removed, contact support. See Data retention & deletion.

Error messages#

MessageCause
Please tell us why you are cancelling — a reason is required.Enter a reason.
This subscription is already scheduled to cancelIt is already cancelled at period end.
Already cancelledThe subscription has ended.

Last updated 15/09/2026