Support tickets
Raise a support ticket from inside the app with a subject, description and priority, follow its status, and read the reply from the Kapda Stock team.
Settings → 🎧 Support is the fastest way to reach the Kapda Stock team: your ticket arrives with your business already identified, so there is no need to explain who you are.
Settings is available to the Owner and Admins.
Raise a ticket#
- Enter a Subject — 4–140 characters, for example Thermal printer prints blank receipts.
- Describe the issue… — 10–2,000 characters. Include what you did, what you expected, what happened, any error message word for word, the invoice or product involved, and the device and browser.
- Choose a Priority: LOW, NORMAL (default), HIGH or URGENT.
- Click Raise ticket. You see Ticket created — our team will reply here.
Follow up#
Your tickets are listed below the form, newest first, each with:
| Shows | Values |
|---|---|
| Subject and your message | |
| Status | OPEN (amber), IN PROGRESS (blue), RESOLVED (green) |
| Priority | LOW, NORMAL, HIGH, URGENT |
| Created | Date and time (IST) |
| Reply | Shown as Kapda Stock support: followed by the answer |
Empty state: No tickets yet.
Other ways to reach us are on Contact support.
Related#
Last updated 15/09/2026