We want you to subscribe to Kapda Stock because it makes your business better — not because you’re locked in. This policy explains when refunds apply to subscription payments made to Codemites.

1. Try before you pay

You can create a workspace and explore Kapda Stock with demo data free of charge, without a card. Because you can evaluate the full product before paying, subscriptions are generally non-refundable once a billing period starts — with the exceptions below.

2. First-payment guarantee

If Kapda Stock isn’t right for you, tell us within 7 days of your first payment and we will refund it in full — no questions, no forms. This applies once per business, to the first payment only.

3. When refunds are always issued

Duplicate charges — accidental double payments are refunded in full.
Billing errors — any amount charged in excess of your plan price is refunded.
Extended outage — if the platform is unavailable for more than 72 consecutive hours due to our fault, you may request a pro-rata credit or refund for the affected period.
Charged after cancellation — payments taken after a confirmed cancellation are refunded in full.

4. What is not refundable

Partial months after the 7-day first-payment window (cancelling stops future billing; the current period runs to its end).
Charges arising from your own usage — WhatsApp/SMS credits consumed, AI calls placed, and similar metered services already delivered.
Accounts suspended for violating our Terms of Service.

5. How to request a refund

Email hi@codemites.com from your registered address with your business name and payment reference (visible in Settings → Billing). We acknowledge within 2 business days.

6. Processing time

Approved refunds are issued to the original payment method through Razorpay within 5–7 business days. Depending on your bank, it may take a further 2–5 days to reflect in your account.