Google review requests
Ask happy customers for a Google review automatically after a paid bill — on WhatsApp from your own number, by email if you like, and with an optional review QR on the invoice.
Settings → Google reviews asks your customers to review your shop on Google after they have paid. It is in every plan and needs the Admin role or above to change.
Set it up#
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Get your review link
In your Google Business Profile, use Ask for reviews / Get more reviews and copy the link. It starts with
https://g.page/orhttps://search.google.com/. -
Paste it
Paste it into Google review link and press Test link to check it opens your review page. Any other link is refused: This is not a Google review link — it should start with https://g.page/ or https://search.google.com/
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Choose how to ask
Switch on what you want (see below), check the message preview and click Save reviews.
Ask automatically after a sale#
Ask automatically after a sale — WhatsApp to the customer once the bill is fully paid. Walk-in sales are skipped. Sent 9 AM–9 PM only.
| Setting | Choices |
|---|---|
| Send after | Right away, 1, 2 (default), 4 or 6 hours, or 1 day after the bill is fully paid |
| Ask the same customer again after | A number of days — 90 by default |
| Also send by email | When the customer has an email address and your Gmail is connected — see Shop email (Gmail) |
Each bill is asked about once, and each customer at most once per waiting period. Walk-in, draft, proforma and cancelled bills are skipped. A bill paid in the evening is asked about the next morning, because nothing goes out after 9 PM. The message goes from your shop's own WhatsApp number.
The message#
Write your own Message with these placeholders: {customer_name}, {business_name} and {review_link}. The review link is always added, even if you leave it out of the text.
Ask one customer now#
Invoices → ⋯ → Ask for Google review sends the request for that bill straight away, ignoring the waiting period — useful when a customer has just told you how happy they are.
Review QR on the invoice#
Print a review QR on the invoice PDF adds Scan to review us on Google to the A5 invoice and receipt PDF. It is never printed on the 80 mm thermal receipt.
The settings card also shows how many customers were asked in the last 30 days.
Related#
Last updated 11/11/2026